GreenWaste Recovery is hiring a Customer Service & Outreach Manager in Monterey. Below is the job posting.
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CUSTOMER SERVICE & OUTREACH MANAGER (MONTEREY, CA)
General Outline: The position of Customer Service and Outreach Manager (CSOM) will run the day to day office operations in the Monterey call center. The CSOM will lead a team of CSR’s in answering all customer service related calls for the call center, and will also direct the Outreach team in meeting goals proscribed by the 7 contracts.
· ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Oversees customer service and insures that customer service operators are providing effective customer service to all internal and external customers, employees and affiliated companies of GreenWaste Recovery, Inc. by utilizing knowledge of our company’s products and services.
Will insure that all outreach coordinators are providing outreach and educational services to all of our franchised areas in Monterey County. Will also insure the Outreach Coordinators will build and expand waste prevention, reuse and recycling programs for the municipalities, schools and businesses in our franchised areas.
Will insure customer service and outreach activities meet all the requirements of the individual contracts.
Respond to complaints and inquiries not able to be handled by customer service representatives or outreach coordinators.
Oversee the day to day operations of the office environment, helping to maintain telecom and IT infrastructure throughout the building.
KNOWLEDGE, SKILLS, AND ABILITIES:
Bachelor’s degree or equivalent in environmental science, business administration or a related field or experience in customer service and management preferred.
Ability to promote Company programs with vision, enthusiasm and a “can do” attitude.
Possession of strong organizational skills with a strong attention to detail.
Knowledge of word processing, spreadsheet and presentation software.
Ability to communicate effectively and speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
EDUCATION AND EXPERIENCE REQUIRED:
Bachelor’s degree preferred.
Two years’ experience in customer service or outreach.
Spanish fluency or the commitment to obtain such desirable.
Familiar and able to use current Windows computer operating system.
Proficient in Microsoft Word and Outlook.
Preferred familiarity with the Tower software system
Experience managing multiple call queues
Reporting: This position will report directly to the Operations Manager.
1) This position is a salaried, exempt position.
2) The salary range for this position is negotiable (BOE).
3) Candidates bilingual in Spanish are preferred.
4) Background in recycling and outreach is a plus.
Trish Roath, Executive Director
California Refuse Recycling Council
1121 L Street, Suite 505
Sacramento, CA 95814
(916) 444-2772 Business
(916) 442-0623 Fax